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Tropical Dental Journal - 1st Pan African international dental journal


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Published in English in Tropical Dental Journal Volume 45 - June 2022 pages 28-36

Docteur N'zebo Marcellin Nouaman Factors associated with patient satisfaction at the Centre of Consultations and Odonto-stomatology Treatment of Cocody University Hospital, Abidjan, Ivory CoastFactors associated with patient satisfaction at the Centre of Consultations and Odonto-stomatology Treatment of Cocody University Hospital, Abidjan, Ivory Coast est évalué 1 étoiles par les abonnés Tropical Dental Journal Online

Authors : D.A. Sangare, M. Samba, N.M. Nouaman, M.P. Pregnon, J-C. Guinan, R. Bakayoko-Ly - Ivory Coast


Résumé

Contexte : La satisfaction des patients est un pilier de la qualité des réformes des systèmes de santé et des services de soins. En Afrique, les études sur la satisfaction des patients, sont limitées avec des méthodes d’évaluation diverses et variées. L'objectif de cette étude était d'évaluer le niveau de satisfaction des clients du centre de consultation et de traitements odonto-stomatologiques du CHU de Cocody et d’identifier les facteurs qui y étaient associés.
Méthodes : Une étude transversale a été menée auprès des patients âgés d’au moins 18 ans, ayant fréquenté le centre pendant la période d’étude et ayant donné leur consentement éclairé.
Résultats : Trois cents patients ont été sélectionnées avec un âge médian de 28,5 ans [IIQ = 21-38]. Plus de la moitié des patients 160 (53,4%) avaient un niveau d’étude de secondaire. Le principal motif de consultation était la douleur 206 (68,7%). Les facteurs associés à la satisfaction des patients étaient les horaires d’ouverture convenables (RC = 2,8 [IC 95% ; 1,3-6,2]), l’accueil très aimable (RC = 2,7 [IC 95% ; 1,2-6,4]), le fait d’être précis sur la durée du traitement (RC = 3,1 [IC 95% ; 1,4-6,8)], le fait d’envisager ses futurs soins bucco-dentaires au centre (RC = 8,9 [IC 95% ; 1,1-75,8].
Conclusion : Notre étude a montré une faible satisfaction des patients fréquentant le centre. La satisfaction faisant partie des exigences de la qualité, il importe de conduire d’autres études afin d’évaluer les facteurs inhérents à la satisfaction des patients dans les centres de soins et d’insister sur ces aspects auprès des praticiens lors des formations continues en Côte d’Ivoire.

Abstract
Factors associated with patient satisfaction at the Centre of Consultations and Odonto-stomatology Treatment of Cocody University Hospital, Abidjan, Ivory Coast

Background: Patients’ satisfaction is a pillar of quality in health system reforms and health care service delivery. In Africa, studies on patient satisfaction are limited, with diverse and varied assessment methods. The aim of this study was to assess the level of satisfaction of customers of the Centre of Consultation and Odonto-stomatology Treatment of the UTH of Cocody, and to identify factors associated with the services provided.
Methods: A cross-sectional study was conducted among patients aged at least 18 years who attended the centre.
Results: Three hundred patients were enrolled with a median age of 28.5 years [IIQ = 21-38]. More than half of the patients surveyed 160 (53.4%) had a secondary school level. The main reason for consultation was pain 206 (68.7%). Factors associated with patient satisfaction were convenient opening hours (OR = 2.8 [95% CI; 1.3-6.2]) being very friendly (OR = 2.7 [95% CI; 1.2-6.4]), being specific about the duration of treatment (OR = 3.1 [95% CI; 1.4-6.8]), considering future oral health care at the CCOST (OR = 8.9 [95% CI; 1.1-75.8]).
Conclusion: Our study showed low satisfaction among patients attending the centre in Abidjan. As satisfaction is one of the requirements of health care quality, it is important to conduct further studies to assess the factors inherent in patient satisfaction in dental care in Côte d’Ivoire; and to emphasize these factors to practitioners during in-service training.

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This article is currently rated Factors associated with patient satisfaction at the Centre of Consultations and Odonto-stomatology Treatment of Cocody University Hospital, Abidjan, Ivory Coast is rated 1 stars (1.0 stars) by the subscribers of Tropical Dental Journal Online.
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