Frequent Asked Questions

---

• › General information on the site

  • › Is it possible to access the contents of APIDPM Online Store on mobile devices (Smartphone, tablet)?

    Yes, you can access APIDPM Online Store from all your mobile devices. The site is designed to fit all your screens.

  • › Who should I contact if there is a problem?

    If you are having problems or have a question, please contact us via the contact form. If you are a subscriber, do not hesitate to indicate your login and email address to facilitate our search and allow us to answer you more quickly.

• › The Journals

  • › How to access Journals?

    By the horizontal navigation bar of the Site (tab "journals") which offers the 3 journals (Médecine d'Afrique Noire, Médecine du Maghreb and Tropical Dental Journal) published by APIDPM.

  • › I want to get my access codes to consult my user account

    • You are already registered on the site and you have simply lost your access codes.
      At the time of identification, you only need to use the "Forgotten password" function. Your access codes will then be automatically sent to you by e-mail.
      Attention, you must then give us the email address given during your registration.
    • You are not yet registered on the site.. So you have to register on the site.

  • › I have a user account and would like to consult an article

    For all our journals you can order issues in printed version individually and/or buy articles on demand thanks to the "packs tokens" offer.

    The purchase or use of tokens will be automatically proposed to you if you want to access an article for which you do not have access rights.

  • › What is the policy for accessing the content of APIDPM?

    The journals published by APIDPM are available on subscription, copy sales or purchase on demand (Pay per view). Subscriptions can be taken individually (special rate) or by an institution.

• › My orders and my account

  • › I just created my account and I am informed that my IDs are not valid. What should I do?

    After you create an account, an email is sent to you automatically to activate your account. If you have not received it, please consult your mail (spams)...

  • › What is the validity of the "pay per view" tokens ?

    You have one year from the date of purchase to use your "tokens". After that date, the balance will reset to 0.

  • › How can I know my tokens balance?

    1. Log in by filling in your login credentials.
    2. Click on "My account" (top right).
    The tokens balance is shown in this section.

  • › How do I change my password? My email address? Or my information?

    1. Log in by filling in your login credentials.
    2. Click on "My account" (top right).
    3. Click on the link "Modify my information".
    Then fill in, in the fields provided, your new password, your email or your address and click on "Submit".

  • › How can I be sure that my order is well considered?

    For any order placed on the site you will receive a confirmation email at the email address of your account.

  • › Is the payment on the site secure?

    The online payment process is fully secure. You will be directed automatically to our payment provider.

  • › I pay by credit card but I have an error message

    The payment error may occur if you have entered an incorrect card number or if your account doesn't have money (contact your bank in this case). Thank you for using another card or other means of payment.

  • › I just place an order on your site APIDPM Online Store. I got the wrong product. Can I change it?

    We invite you to contact our customer service as soon as possible via the Online form specifying "URGENT - ORDER Noxxx MODIFICATION" in "Subject" or by phone at +33 4 94 63 24 99.

  • › I did not receive the confirmation email from my order.

    We suggest you check the "spams" folder in your email inbox. Indeed, it is possible that emails from APIDPM have been redirected to this folder. If it is not, please contact our customer service via the online form.

  • › How to get an invoice for an article purchase individually?

    We invite you to contact our customer service via the online form specifying the relevant item and the date of purchase.

• › Subscriptions

  • › Do I need to activate my account with each subscription renewal?

    No, You only need to activate your account once on your first connection.

  • › I did not receive the latest issue of the journal to which I subscribed ?

    The first thing to do is to check if the issue is well published by looking at the site dedicated to the journal.
    If you find that the missing number has been published, please contact us via the online form and we will process your request as soon as possible.

  • › How do I cancel my subscription?

    Subscriptions are terminated automatically at the end of the validity period.

  • › What is the end date of my subscription?

    The end dates of the subscription are indicated on the invoices. If you no longer have this document, we invite you to contact our customer service via the online form.

  • › How to make a change of delivery address for my current subscription ?

    We invite you to contact our customer service via the online form.

  • › I would like to pay my order by check

    NWe accept payment by cheque. Select this option at the time of payment of your order and send your cheque (payable to APDIPM, indicating on the back of the cheque the order number) to: APIDPM Santé tropicale - 521 Avenue de Rome - 83500 La Seyne sur Mer - France.
    Upon receipt, your order will be recorded.

  • › My institution is interested in subscriptions. Being subject to the rules of public accounting, we cannot pay by credit card on your site. How to proceed?

    We invite you to contact our customer service via the online form. To establish a quotation that we will send to you by email, indicate us the product (s), the quantity, the delivery and billing addresses if different. To confirm your order, it will be returned to us by mail or postal mail, accompanied by your administrative order form

  • › What formats are available for journal subscriptions? ?

    Annual subscription for our journals are only available for the printed version.

• › Deliveries

  • › Is there a delivery fee?

    The shipping costs are included in the price of the subscriptions. The route is by post. For any other shipping method, consult us via the online form.

  • › Do you deliver worldwide ?

    Yes, we ship our journals to all countries.

You have not found the answer to your question ?
Contact us via the online form.

---